Smart 911

How Does Smart911 Work?


Smart911 allows citizens to provide the additional details that 9-1-1  call takers may need in order to assist them during an emergency. When  you dial 9-1-1 today the information received by the 9-1-1 call center  can be limited based on the type of phone you are calling on.

 With  Smart911, anytime you make an emergency call from a phone registered  with your Safety Profile, the 9-1-1 systems recognizes your phone number  and automatically displays your profile on the screen of the call taker  who receives your call.

Your profile can include family member information, photos, medical  conditions or disabilities. Your profile can also include property  information, like pets, access instructions or the location of hazardous  materials on your property.

At a time when you may be panicked, or unable to communicate, or it  could be unsafe to communicate, Smart911 ensures that the details you  would need to tell 9-1-1 are immediately available in the event you  cannot verbally provide them. Smart911 is free, private and secure.

Keep Your Data Up to Date

To keep your account active and to ensure that you have the most  recent personal information stored, please update your Smart911 profile  every six months.

Learn More


"Seconds Save Lives." Smart911 is a free service  that allows you to create a Safety Profile for yourself and your  household that can provide information to 9-1-1 and public safety  officials during an emergency.  Smart911 is available in the Village of Melrose Park through our 911 Dispatch Center at Norcomm as well as most of Cook County, and in various other jurisdictions throughout the United States.

Prees here to sign up for Smart911